Good faith guarantee: If I have to cancel a session for any reason, or become unable to fulfill a gift certificate or subscription, I will issue you a full refund or free rescheduling/extension, your choice.
If you have to cancel your session for any reason, you must cancel at least 48 hours in advance to qualify for a refund. When cancellations are made in a timely manner, you will be refunded the full amount you pre-paid, less a $25.00 inconvenience fee.
There is no fee to reschedule if you reschedule at least 48 hours in advance. If you reschedule later than that, there will be a $50.00 convenience fee.
Donations are NOT refundable. Gift Certificates are ONLY refundable should I become unable to fulfill my obligation on them before the date of expiration (for example, if I completely stopped offering coaching services). Gift Certificates are good for one year from the date of purchase.
Unused portions of coaching packages will be refunded on a pro-rated basis upon request. The pro-rating is based on the unused part of your subscription, less applied discounts, less a $50 cancellation fee. See your personal contract for full details.
For example: if you purchased a six-month prepaid life coaching plan for $959, then wished to cancel after 3 months, your refund would look like this
|Six Month Prepaid Plan||$ 959.00|
|3 Months Used (at 3 Month Prepaid Rate)||- 509.00|
|Cancellation Fee||- 50.00|
|Your Refund||$ 400.00|
Coaching programs expire on a monthly basis, you are responsible for using the total amount of subscription you have each month, and unused session hours or bonuses do not qualify for a refund.
Keep in mind that unused portions of coaching contracts may also be gifted to someone you care about.